Case studies
Clients are named only with their agreement. The summary below shows a cross-section of engagements by sector, headcount, scope and outcome. Full cases appear underneath.
Each row is one organisation: its sector, its size, what was done, what changed and when. Most recent first. Choose your size to see organisations like yours, or click a column heading to re-sort. Where work is still running, the row says so.
| Sector | Headcount | Scope | Outcome | Year |
|---|---|---|---|---|
| Residential aged care, retirement living and home care provider, three states | 1,000 to 2,500 | Implementation planning for ERP (TechnologyOne), residential care management (AlayaCare Residential) and an integration solution. | Implementation plan endorsed. | 2026 |
| Multi-service community organisation (aged care, housing, disability and family services) | 1,000 to 2,500 | Digital technology roadmap. Review of the care management platform (AlayaCare Cloud), followed by a streamlining implementation across home care operations. | Digital strategy endorsed. Best practice review completed and recommendations implemented. | 2025 to 2026 |
| Residential and home care provider, multi-state | 1,000 to 2,500 | Care management data migration to AlayaCare Cloud. Business case for the next release. Cloud assessment and care plan proof of concept. | Digital strategy endorsed. Vendors contracted and implementation planned. In progress. | 2025 to 2026 |
| Community services organisation (aged care, housing and disability support) | 1,000 to 2,500 | Care management system review (AlayaCare Cloud). Documentation and support through a funding model transition. System uplift phase 1. | Best practice review completed and recommendations implemented. | 2025 to 2026 |
| Retail and hospitality precinct operator | 100 to 500 | Business intelligence proof of concept built on Anthropic Claude. | Proof of concept delivered. | 2026 |
| Aged care and retirement living provider | 100 to 500 | ERP implementation (TechnologyOne). Care management (AlayaCare Cloud). HR and payroll (Employment Hero). Document management (Redmap). Expense management (ExpenseMe). Integration and business intelligence (Microsoft Azure Logic Apps, Microsoft Fabric). Technology landscape baseline. | Digital strategy endorsed. Vendor selected through tender. | 2024 to 2026 |
| University research centre | 2,500 and over | Sector dashboard design and release 1 (Microsoft Power BI). | Dashboard delivered. Recognised with multiple sector awards. | 2025 |
| Retirement living and home care operator, national | 500 to 1,000 | Digital strategy and software selection. Home care digital roadmap, phase 1. | Vendor selected through tender. | 2025 |
| Professional services firm (sector advisory) | Under 100 | Project billing system implementation. | System implemented. | 2025 |
| Multicultural community services organisation | Under 100 | Integration platform implementation (Boomi) connecting AlayaCare Cloud, ELMO and Microsoft Entra ID. | Integration strategy endorsed by the Board. Integration platform selected and implemented. | 2025 |
| Home care and disability support provider | 100 to 500 | Finance and payroll software selection (MYOB Acumatica). | Digital strategy endorsed. Vendor selected through tender. Systems implemented. | 2024 |
| Civil construction contractor | 100 to 500 | HR and payroll system selection and implementation (Access Definitiv and Pulse). | Vendor selected through tender. Implementation planned. | 2024 |
| Engineering and construction contractor | 100 to 500 | HR and payroll platform implementation (Employment Hero). | Vendor selected through tender and contracted. System implemented. | 2023 |
| Cemeteries and memorial parks operator | Under 100 | Business process improvement. | Digital strategy endorsed. Processes streamlined and continuous improvement program in place. | 2023 |
| Home care, disability and nursing services provider | 500 to 1,000 | HR platform data migration (SAP SuccessFactors). | Data migrated from legacy to new system. | 2022 |
| Specialty grocery retailer, multi-site | 100 to 500 | Business intelligence dashboard (Microsoft Power BI). | Dashboard implemented. | 2021 |
| Public university (two institutions, prior to merger) | 2,500 and over | Student engagement action plan. Online learning planning. Regional engagement action plan. Expense management system implementation (ExpenseMe). | Student engagement strategy and regional engagement action plan endorsed. Online student experience mapped. | 2015 to 2017 |
Figures are approximate. Full references are available after the first conversation.
Baldwin Living
Eight villages, four end-of-life systems, nine months. TechnologyOne, AlayaCare, Employment Hero and Power BI implemented and integrated without interrupting resident services.
Core system changeMore case studies will be published in the near future, across the range of our offers.